NVQ Level 2 Customer Service
Who is the course suitable for?
This NVQ is aimed at individuals who have to deliver a continually improving service to customers, but who may not have the responsibility or autonomy to bring about permanent improvements themselves.
It is suitable for candidates:
- whose opportunities to influence what happens at work are limited
- who work within the rules and regulations of their organisation
- who work with others to overcome problems and to support customer service improvements
- who need to communicate in a clear, confident way
- who have a developing knowledge about their organisation's products and services
What's involved?
To achieve a full award the candidate must complete 4 mandatory units plus 1 optional unit, a total of 5 units.
Mandatory units
- 1 Give customers a positive impression of yourself and your organisation
- 2 Deliver reliable customer service
- 3 Develop customer relationships
- 4 Resolve customer service problems
Optional units
- 5 Support customer service improvements
- 6 Develop personal performance through delivering customer service
- 7 Promote additional products or services to customers
- 8 Process customer service information
How long will it take to achieve?
This depends on motivation and commitment, however it is scheduled for delivery over 1 year.
Fees
FNTC has access to government funding through the learning and skills council dependent on the time of the year. You need to be 16 to 25 years old to qualify for government funded training. Please apply early to avoid disappointment.
Enrolment dates
You can join the course any time during the year as we deliver a roll on roll off program. Telephone 02380 663223 to arrange an interview or send an email to administration@fntctraining.co.uk and a member of staff will contact you.
Applications are welcome from all sections of the community and learners with special needs.