SBS EPOS require an additional team member within their support department to work on 1st line support dealing with customer technical queries and training.
The focus is on enabling point of sale operation to local and national clients with a range of core and complimentary products to support network infrastructure and integration. Point of sale operation in this context is everything to do with selling and managing business operations from till points, and mobile devices to back of house systems and integration into 3rd party applications (such as Sage Accounts) to help improve both efficiency and effectiveness.
Responsibilities and Duties
The role of Technical Support Apprentice will focus on providing technical support to clients, managing clients’ point of sale systems comprising of software applications, hardware, back of house, and other bespoke software deployments.
Although initially this will be based on the helpdesk they are keen for the candidate to get involved with other parts of the department including setting up systems and configuration.
Qualifications and Skills
- Understanding of basic IT.
- Most importantly willing to learn.
In addition to product knowledge provide by the employer you will also enrol into a Level 2 Customer Services Diploma with FNTC Training Consultancy.
This will be delivered within the work place with 1:2:1 support from a mentor/coach who will guide you through your mandatory and selected units. Mathematics, English and ICT Functional Skills will also be offered should this be required.
Do to location please ensure you are able to commute to this location before applying.