Apprenticeship Level 3
FNTC’s Business Administration Level 3 Apprenticeship is designed to deliver and enhance the skills and knowledge required of people working in a supervisory or senior administration role.
This qualification aims to provide you with the knowledge and skills you need to operate as a successful business administrator and allow you to develop skills in a range of areas relevant to business administration roles.
The course comprises of the NCFE L3 Diploma in Business and Administration. During the course you will cover a variety of units that suit your specific job role as well as developing skills such as, effective methods of communication, presentation skills and providing administrative support.
Mandatory units include:
- Principles of business
- Principles of business communication and information
- How to Communicate in a business environment
- Principles of administration
- Managing personal and professional development
Examples of optional units could include (but are not exhaustive of):
- Deliver a presentation
- Manage information systems
- Analysing reports and data
- Create bespoke business documents
- Manage team performance
- Develop and maintain professional networks
- Manage physical resources
- Prepare for and support quality audits
20% of your time is spent in off the job training.
Off the job training is learning which is undertaken outside of the normal day-to-day working routine and contributes to the achievement of an apprenticeship. It can be delivered at the apprentice’s normal place of work or off-site.
FNTC works with your employer to develop a bespoke programme for you, we map appropriate off the job training that meets the employer’s and learner’s needs.
Examples of off the job training include classroom training, role play, coaching and mentoring, simulation exercises, online learning, work shadowing, manufacturer training, industry visits, self-study and assignment completion.
Other examples include:
- Participating in online forums relevant to your role and your industry.
- Individual study time – whether it’s to complete coursework or review modules.
- Being mentored e.g. by a more senior colleague doing a job your apprentice would one day like to do.
- Delivering a mentoring session – something many of our more senior leadership and management apprentices often do.
- Completing workplace reflection diaries. We find these are a great way to embed learning!
- Work shadowing with a colleague/mentor – then writing a reflection and lessons learnt report.
- Group Learning Conferences – these can be a great way for you to learn new skills and ways of working from your peers.
- Research tasks e.g. to gain new knowledge of your industry.
- Face-to-face tutor led delivery/coaching sessions.
- Internal learning and development programmes related to your apprenticeship.
- Completion of e-learning
- Completing project work for your apprenticeship.
- Preparation for assessments.
- Role-plays or simulations of workplace situations. We find these really help to embed new knowledge and skills!
- Visits to other businesses, or different business units to see how these work.
- Attendance at competitions, provided it’s work-relevant and helping their development of course!
- Attendance at industry shows, particularly where they might be able to watch presentations or seminars relevant to their role and industry.
- Workplace 1-2-1 performance reviews, conducted by your line manager.
- Training sessions e.g. manual handling or first aid.
- Attending webinars on hot topics in your industry.
To undertake this course you should be in an employed, advanced or senior administrative job role.
You will also need to be able to take time to meet with your Training, Development and Quality Coach for regular meetings and assessments, and spend time during your working hours completing set tasks towards your portfolio of evidence.
You should have experience in administrative roles and perhaps have additional responsibilities for managing administrative functions or staff within your role.
FNTC will ensure you will be able to achieve the required English, maths prior to being able to start the course, and if you are to undertake these qualifications with us you will need to be able to travel to the examination centre for the required exams.
Your Business Administration Diploma is assessed through a mixture of answers to questions, observations, evidence based assessments and witness testimonies. You are also able to submit evidence of Recognition of Prior Learning (RPL).
There are no exams in this Diploma.
You must create a portfolio of evidence which demonstrates achievement of all the learning outcomes and assessment criteria associated with each unit.
You will also be subject to End Point Assessment for the overall qualification 3 months towards the end of the course, which consists of:
- Knowledge test: Multiple choice test, lasting 60minutes.
- Portfolio based Interview: Online interview, which lasts 30-45 minutes and covers across 15 of the skills, knowledge and behaviour criteria, with a portfolio of evidence to support discussion. The portfolio will contain an employer reference or observation of practice.
- Project presentation: Presentation produced by apprentice on a project or system that has been improved within their workplace, the project involves 21-35 working hours. The presentation is conducted on an online platform and will last 10-15minutes, with a further 10-15minutes Q&A.
The maths functional skill comprises of 1 examination and the English functional skill comprises of two examinations and 2 assessed discussions. You may have to travel to FNTCs offices to complete exams.
If required, you will be asked to attend class taught sessions for English and mathematics at FNTC Learning Centre in Totton from 4 to 8 pm Tuesday evenings 4 evenings.
Your teacher/trainer will visit you in your workplace to meet with you and your employer to support you in learning the skills, behaviours and knowledge required prior to entry to the gateway for your endpoint assessment.
The duration of this course is 18 months.
Learners who achieve this qualification have a number of progression opportunities including higher level studies at university or FE colleges.
Examples of options are Level 4 NVQ Diploma in Business Administration or Customer Service, Level 4 Diploma in Management Progression to Higher Level Studies.